When is my credit card charged ? How do you charge for the first month of my subscription ? How is the refund calculated for the month I un-subscribe ? I am currently not an IBackup user. How do I become a subscribed member ? I have registered for your 30-day Free Trial offer. How do I become a subscribed member ? I am already a subscribed member. How do I upgrade my IBackup account ? Where do I find help on using IBackup ? Whom do I contact for any billing related questions ? When and how do the monthly charges appear on my credit card? How do I change credit card info on my Account Records?

If you have a Free Trial account and wish to upgrade your account to one of the subscription plans:

1. Login to IBackup using your Free Trial username/password.
2. After you login, Click on the My IBackup menu option on the web pages. Your current profile will be displayed and you can upgrade your account online from this page. 

To pay for subscription by Check and other options, please download subscription form in Word Format  Or Adobe Acrobat Format

For customized accounts with sub-accounts more than what is offered through default options (as mentioned above), bandwidth optimization depending on the user's internet connection and other customized options, please contact us as mentioned below. IBackup also offers Managed Professional Services including customized applications to enhance or replace existing VPN (Virtual Private Networking), Extranets, Intranets, create Digital Work Flow Management, Collaboration tools using  secure link based Email systems or the 'Network Drive'  implementation  based on IBackup's web based storage technology . The Managed Professional Services Group also offers customized wireless access solutions based on the IBackup Storage Architecture.  For details call us at (888)558-9786 (Monday through Friday 9:00 AM to 5:00 PM EST) or email us to info@cwrbs.com

Your credit card is charged at the time of subscription and on the 1st of every subsequent month, during your subscription period.

For monthly subscription: The charges for the month of subscription is pro-rated. 
As an example, assume you selected the plan which allows you to store up to 500 MB  ( $10/Month plan) and you subscribed on the 16th of April. You will only be charged for the 15 days between 16th and the 30th of April, (including those two days). Your total charge for the month of April will be $5. For the subsequent months you will be charged at $10/Month. Your credit card will be charged on the 1st of every month. 

For yearly subscription: Charges for the whole year starting from the date of subscription is charged immediately on subscription.

For monthly subscription: The charge is pro-rated for the last month of your subscription. For example if you subscribed to the 500 MB plan (Up to 500 MB - $10/Month) and after a few months, you decide to un-subscribe from your existing plan, say on the 15th of the month. Since your credit card would have already been charged $10 for the month on the 1st of that month, you will receive a refund of $5 for the next 15 days till the end of the month.

For yearly subscription: Yearly subscriptions carry a discount to the monthly charges. No refunds are issued for cancellation of yearly subscriptions in the middle of the subscription period.

To become a subscribed member, please complete our Registration Form and click on the Purchase Storage button at the bottom of the Registration Form.

If you have a Free Trial account and wish to upgrade your account to one of the subscription plans:

1. Login to IBackup using your Free Trial username/password.
2. After you login, Click on the My IBackup menu option on the web pages. Your current profile will be displayed and you can upgrade your account online from this page. 

You may also download and fax or mail the Subscription Form

If you are already a subscribed member and you need more space and wish to upgrade your account:

1. Login to IBackup using your username/password
2. After you login, Click on the My IBackup menu option on the web pages. You current profile will be displayed and you can upgrade to a different subscription plan from this page. 

You may also download and fax or mail the Subscription Form

If you need help using IBackup, please refer to our FAQ page.

If you are a subscribed member and have questions related to your bill, please send an email to support@cwrbs.com. Please mention your IBackup username in the email.